We, PYRAMED TELEMEDICINE LLP, a Limited Liability Partnership Firm registered under the Limited Liability Partnership Act 2008 and having its registered office at C 5, Satyam Shopping Centre, First Floor M.G. Road Ghatkopar Mumbai-400077, Maharashtra, India hereinafter referred to as the “Firm” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).
In order to provide you with our uninterrupted use of services, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of your privacy, we provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.
We are committed to respecting your online privacy.
We further recognize your need for appropriate protection and management of any Personal Information and sensitive personal data or information that You share with us.
We may collect the following information:
We may collect the following information of the Patient: First name, last name, mobile number, email ID, contact address, past medical record, age, gender, present medical details, diagnosis, medication prescribed, management advised from the Patient and with respect to the Patient.
We may collect the following information of the Primary and Secondary Doctors: Name, address, contact number, educational credentials and professional registration details. For the purpose of transfer of the fees/ charges of the Primary and Secondary Doctor, we collect information as is reasonably necessary by the Firm of their banks accounts.
As a Patient you agree and understand that the data provided by you including but not limited to your medical history, consultation reports and health records would be accessible to the Primary and Secondary Doctors for the purpose of delivering the services through the Platform.
The Users agree and consent that the Platform may monitor or record a consultation, inter alia, for the purposes of quality control and analysis. We shall ensure all reasonable measures to protect such content and prevent any unauthorised third party from accessing the same, but we do not guarantee that our security system is impenetrable.
Where any service requested by you involves a third party, such information as is reasonably necessary by the Firm to carry out your service request may be shared with such third party.
We also do use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. The Firm may also use contact information internally to direct its efforts for service improvement. You may have the option to opt out of this through the ‘unsubscribe’ button or through an email to be sent ___________________.
To the extent possible, we provide you with the option of not divulging any specific information that you wish for us not to collect, store or use.
We also collect and store personal/ sensitive personal information provided by You from time to time on the Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
The information provided by you, including your personal data and Sensitive Personal data shall be used to provide, improve and enhance the service provided to you and all Users, and for maintaining an internal record.
We may use your tracking information such as IP addresses and / or Device ID to help identify you and to gather broad demographic information and make further services available to you.
We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.
However, as a Patient you are aware and you have voluntarily consented us to Use your Personal or Sensitive Personal Information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes or for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
Information will be collected via our server logs including users’ IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content according to their preferences.
You have the right to request the Firm to inform you of the purpose of collection of your personal as well as sensitive personal information at any juncture. We will collect and use your information solely with the objective of fulfilling those purposes specified by us or as required by law. We will only retain information as long as necessary for the fulfilment of those purposes. We will collect information by lawful and fair means and with the knowledge and consent of the individual concerned. Personal data should be accurate, complete, and up-to-date.
We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better.
These cookies follow your progress through us, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal/ sensitive personal information/ data.
The information generated by the cookie about your use of the Platform, including your IP address, may be transmitted to and stored by Google on servers in the United States of America.
Google may use this information for the purpose of evaluating your use of the Platform, compiling reports on Platform activity for us and providing other services relating to Platform activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using this Platform, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We use data collection devices such as “cookies” on certain pages of our Platform. “Cookies” are small files sited on your hard drive that assist us in providing customized services.
We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information which is targeted to your interests. Cookies may be used to identify logged in or registered users. Our Platform uses session cookies to ensure that you have a good experience. These cookies contain a unique number, your ‘session ID’, which allows our server to recognize your computer and ‘remember’ what you’ve done on the site. The benefits of this are:
You can choose to accept or decline cookies by modifying your browser settings if you prefer. This may prevent you from taking full advantage of the Platform. We also use various third-party cookies for usage, behavioral, analytics and preferences data. The following are the different types of cookies used on the Platform:
Unless subject to an exemption, you are at liberty to:
We may host surveys for survey creators for our platform who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.
Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.
We shall extend our complete co-operation with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
You are entirely responsible for maintaining the confidentiality of your User ID and password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully and keeping your password and electronic device(s) secure by signing out after using our services.
You agree not to use the account, username, email address or password of another User at any time or to disclose your password to any third party.
You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
Information provided on the website may not be 100% accurate and may be provided for promotional purposes of the business.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Firm. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.
However, as effective as encryption technology is, no security system is impenetrable. Our Firm cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Firm over the Internet.
For downloading your data with us for any or all our services at any time, please email the Firm.